Frequently Asked Questions

We Have the Answers

What happened to Hyundai IDEAL, are you still in business?

IDEAL Electric Company, formerly known as Hyundai Ideal, was purchased in 2017 by a group of American investors who saw its potential. We continue to grow daily as we refocus on what made IDEAL great to begin with: our incredible, knowledgeable, IDEAL workforce. We’re a hardworking group of people who pride ourselves on the century-old reputation of IDEAL Electric and the generations of great folks who got us to where we are today. You can learn more about our IDEAL history by viewing our company timeline here.

Has Ideal changed under its new owners?

Yes, we’ve changed to better serve our customers. IDEAL Electric has returned to its roots: real people doing the jobs they love. No silly bureaucracy. No mega corporation mentality – just clear external and internal communication ensuring that we deliver on our IDEAL reputation.

Where are IDEAL products manufactured?

All IDEAL Machines and Parts can be manufactured in the United States, globally, or a mix of the two.

IDEAL Electric operates two state-of-the-art manufacturing facilities in Mansfield, Ohio, and Houston, Texas. Both of our manufacturing facilities are outfitted with testing floors, allowing us to take your machine from a paper draft to test-certified all in the same location. 

Additionally, IDEAL Electric is proud to participate in the global supply chain. So, flexibility of origin is never an issue. We’re always able to facilitate globally manufactured and mixed, global-American, machines readily.

How Long Do IDEAL Machines last?

The longevity of a machine is directly linked to the quality of support it receives. Though the average lifespan of a machine is more than 25 years, there are IDEAL machines in the field still operating smoothly after 70 years of service. Enrolling in an annual IDEAL Service Agreement for your machine is recommended so that you can hit the 70-year mark, too. IDEAL lifecycle support makes all the difference. Learn more about IDEAL Service Agreements here.

I'm Outside of the United States, can I still receive IDEAL support and services?

Of course! IDEAL Electric has local support services and workshops worldwide. We centralize our communication via IDEAL HQ to ensure top quality service, no matter where you are.

How much Does an IDEAL Machine Cost?

Nothing beats the build-quality and lifetime-value offered by IDEAL machines. Our machines consistently outperform other brands in efficiency and longevity. We offer customized bespoke machines that differ depending on our client’s needs. IDEAL machines last longer, have thousands of references in every operating environment, and require less downtime than cheap competitors. We don’t build flimsy machines, and you shouldn’t settle for one. Protect your investment, always instist on IDEAL.

Does IDEAL keep an inventory of parts to ship quickly?

Yes! IDEAL Electric can quickly ship parts like rectifiers and surge suppressors directly from our stock. As an OEM, IDEAL Electric has access to all the prints and original designs for every part and machine we have ever produced. So, even if we don’t have something in-stock, we can use our design archive to build it quicker than anyone else.

Can I order directly from IDEAL?

You can always order directly from IDEAL Electric, no matter where you are in the world. We are proud to operate on a global scale and have established a global supply chain so that our clients’ needs are always met rapidly. Unlike other manufacuters, we like establishing direct relationships with our clients so that we can make your experience IDEAL. We offer online payment at our instant payment portal.

Do you accept credit cards and online payment?

IDEAL accepts all major credit cards. You can pay online using your credit card via our payment portalTerms and conditions may apply. 

For your safety and security, we never accept credit payment via phone or email.

Is there a processing fee for credit cards?

Yes. There is a 2.98% processing fee when paying with a credit card.

 

 

Find your local contacts

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Contact

Our expert IDEAL Electric Associates are here to support you in our Mansfield, Ohio, Houston, Texas and our European bases. Give us a call or e-mail us today!

 

New & Replacement Machine Sales
+1 (419) 520-3330

Switchgear & Controls
+1 (419) 520-3255

Parts Department
+1 (419) 520-3225

Field Service Repairs /
Remanufacturing & Technical Questions
+1 (419) 520-3245

24 Hour Emergency Hotline
+1 (888) 915-2624

 

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